Frequently Asked Questions

Can I drop my project off at your store?

Of course! Anytime during normal business hours.

Where is your store located?

100 Mary Lynn Drive Ste 12 Georgetown KY 40324 502-501-4200

Do I need to ship through my local FFL?

A local FFL may be an option for a fee, but you can ship directly to us as we are a licensed FFL / Dealer. We can provide a copy of our FFL to your contract carrier upon request. For serialized parts, we are are obligated to return ship them to the address we recieved them from. Customers can utilize the local USPS to ship long guns and must utilize other contract carriers such as FedEx or UPS to ship handguns. Contract Carriers will require 2nd day air service for any handgun shipments. We recommend you insure the shipment according to the value as appropriate. You will need to indicate the amount of insurance coverage for the return shipping if desired.

Basic guidelines for shipping firearms:

*Handguns must be shipped 2nd day air by a contract carrier. Please do not use your local post office. They do not allow non-FFL folks to ship handguns.

*Long guns and non-serialized parts can be shipped by ground service and any carrier, USPS is the cheapest.

*Contract Carriers will most likely require you to drop it off at a large distribution center.

*Declare that you are shipping an unloaded firearm for repairs. It is 100% legal to do so, they shouldn't give you too much trouble.

*MAKE SURE YOUR FIREARM IS UNLOADED!!! Check it TWICE!

*Do NOT ship any ammo with your firearms.

*Make sure your firearms and parts are packed well with sufficient cushioning for the journey.

*Please include an itemized packing list of everything that you send us. We cannot be held responsible for anything that is not documented.

*When ready to ship, please print and fill out our work order form and send your items to the address on that Work Order.

Do you offer a Military and First Responder discount?

10% off Cerakote and Laser work will be applied to qualified folks.

What are the turn around times to get my project back?

We do our best to get projects back as fast as we can. With this in mind, we operate on a first in first out basis. There is no 'jumping the line'. lead times will vary depending on the amount of work we have in in the queue, seasonal runs, production runs, and individual project requirements.
We will communicate further if lead times get extended or your project is delayed.

How is Payment Handled?

Payment for products from our website will handled through the web checkout, multiple credit card options are available.

Payment for machining and refinishing services is not due until the project is complete, but other options exist:

--You can complete your transaction on our website and send a copy of your receipt and work order in with your project;

--You can send a check or money order in with your parts to be worked on;

--You can elect to have a credit card invoice / payment link emailed to you once your project is completed, you will be able to pay via secure payment portal;

--All projects must be paid in full before it will be returned to you.

--Any item left in our shop for 45 days once notified of completion without payment is subject to $5/day storage fees.

What kind of warranty or guarantee do you offer, and what is your return policy?

Anything that we work on, finish or build is covered by our limited lifetime warranty. If your firearm finish ever cracks, peels, chips, or breaks as a result of our workmanship, we will repair, replace, or refinish it at no cost to you, shipping to and from us included. We cannot cover excessive wear from normal use (i.e. holster marks, blemishes from dropping or abuse, etc.). We also cannot warranty guns that are used in a police or military application. Our return policy is that if you are unhappy with our work, or with any products you receive from us, please feel free to contact us, and we will correct the issue right away. If you decide you do not want any product you buy from us, we will accept returns within 15 days of you receiving the product, given the items are in an unaltered from the condition we shipped it in and the original receipt is included.

How do I maintain my newly finished firearm?

Just like any other firearm. Gun lubricants / solvents will not impact the Cerakote.

What parts can be coated with Cerakote?

With Cerakote, almost any part of a gun that is not made of rubber can be coated. However, our policy is to not coat any critical contact points sears, safeties, triggers, disconnectors, aftermarket match triggers, springs, inside of barrels or chambers. Some springs that are attached permanently to a gun must sometimes be coated. Rubber components will react poorly with the Cerakote and heat, so these will be removed or taped off before the coating process.

When can I use my newly finished firearm?

As soon as you receive them back from us. All cerakote projects are fully cured before shipping back to you.

Where is your contact information?

We can be reached at: please see our CONTACT US page.

What is Cerakote?

Cerakote is a ceramic based finish that can be applied to metals, plastics, polymers and wood. The unique formulation used for Cerakote ceramic coating enhances a number of physical performance properties including abrasion/wear resistance, corrosion resistance, chemical resistance, impact strength, and hardness. Each of these properties is rigorously tested to guarantee that Cerakote products remain at the fore-front of the ceramic coatings market. Cerakote ceramic coatings utilize state-of-the-art technology to out-perform any competitive coating in both laboratory settings and real world applications. For more information please visit the Cerakote Website.